Privacy policy, Terms & Conditions
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We at Curatronic Ltd. are committed to protecting your privacy. We feel it is important for you to know how we handle the information we receive from you via the Internet. In general, you can visit any of our websites without revealing any personal information. However, you are required to provide an email address to enable us to contact you when filling out a contact form, as explained below. EU citizens agree to be contacted by Curatronic Ltd. when sending us a message.
GDPR compliance
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The European General Data Protection Regulation or GDPR as it is better known is about privacy and is now in effect. Privacy laws are nothing new and many of the GDPR regulations already exist in one form or another. What is new however, is that they are now streamlined across Europe and apply to all European citizens. From one side it makes it easier for companies doing business internationally to comply. From the other side, GDPR is more explicit and requires to clearly document the processing of personal data. As part of our GDPR compliance here at Curatronic we have compiled an inventory of all the personal data we store, whether in our database or elsewhere within our organization and deleted all personal data not essential to fulfill orders or run our processes and have restricted access to personal data to only those people who need it and adapted and documented our procedures and put in place adequate measures to safeguard personal data. The governing law, jurisdiction and venue are in accordance with the laws in Israel.
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How we collect and use personal information
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Filling out a contact form allows you to send personal information through the Internet to our company. The only information required is your name and your e-mail address. Our websites may contain links to websites operated by third parties and we have no control over the privacy policies and practices of such third-party sites, and if you have any concerns, you are urged to review the terms of those sites for more information about the policies applicable to those sites.
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IP addresses
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The IP address of all visitors to all our websites are logged. An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers and servers to recognize and communicate with one another. We collect IP address information so we can properly administer our system and gather aggregate information about how our site is being used, including the pages visitors are viewing. This aggregate information is not shared with advertisers, sponsors or any other businesses. To maintain your anonymity, we do not associate IP addresses with records containing personal information.
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Use of cookies
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As you probably know, cookies are small pieces of information that almost all websites store on your computer when you visit them. It might be possible that one of our websites places a cookie exclusively used for information about our site traffic.
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Use of information
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We only collect personal information that you choose to share with us in a web form. This information may include your e-mail address and other demographic information. We use this information exclusively to tailor our services to the data you entered. Our websites do not provide any third-party access to your personal information, unless an individual has given us his/her permission to share that information in writing.
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Children's privacy
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This site is intended for adults age 18 and older. It is not intended for or designed to attract persons under the age of 18 however no access to our websites is blocked.
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E-mail communications
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E-mail communication that you send to us either via a contact form or via regular e-mail links on our site may be shared with a Customer Service representative, employee, medical expert or agent that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry. The e-mail functionality on our site does not provide a completely secure and confidential means of communication. It's possible that your e-mail communication may be accessed or viewed by another internet user while in transit to us.
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Purpose of websites
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The content on our websites is for informational purposes for PEMF therapy only and is not intended to substitute for the advice of a medical professional. We do not accept or host any third party advertisements.
If you have a complaint or problem, or if you believe your privacy rights have been violated, you may contact us. Please indicate the reason for contacting us. If you have contacted us about a privacy-related concern and you do not believe your problem has been addressed, you may file a complaint with the management via the contact information on one of our websites.
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Terms & Conditions of Sales
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The present general terms and conditions cover all sales to its customers through our websites as well as orders taken over the telephone, email, by fax or posted to our offices. We reserve the right to amend the present general terms and conditions of sale at any time. In order to place an order and enter into a legally binding contract with us, you must be over 18 years old. We reserve the right to refuse to accept your order if we find that orders are in breach of these Terms and Conditions.
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Product prices
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Product prices may be given in different currencies but credit card charges are processed in USD according to the XE.com exchange rates. All invoices are calculated exclusive of taxes for shipments outside Israel. Any importation customs duties or other local taxes that may apply are the sole responsibility of the ordering customer. The company reserves the right to change its prices at any time, although products will be invoiced at the price in effect when the order was placed, subject to availability. Information relating to prices and product availability is liable to change and is given by way of indication only. Orders are accepted subject to the present general terms and conditions of sale.
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Ordering information
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Orders can be placed in one of the following ways:
Secure online through one of our websites, by email or by telephone to the telephone number on the Contact form.
Your order will be dispatched on receipt of payment. Placing an order with us acknowledges that you agree to the order as well as to the present general terms and conditions, in their entirety and without exception. Data recorded by the payment system constitutes proof of financial transactions.
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Availability
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Product and prices are valid as advertised on all our websites are subject to stock availability. Information on product availability is provided when you place an order online. These details are given for information purposes only and are not binding. Should a product be unavailable within 14 days after you have placed your order, we will let you know as soon as possible by email, post or telephone. In this instance you can ask for your order to be cancelled.
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Shipment
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We ship products world-wide by DHL or any other courier service uninsured to the delivery address given when the order was placed. We will insure the shipment for an additional fee to be paid with the order. Delivery times allow for order processing, packaging and transportation. Upon receipt of the ordered goods any shipment related issue like damage or missing items must be reported to the company within 24 hours including photographs of the damage and all included parts inside the box. If you are paying by cheque, your order will be processed when your cheque has cleared. Delivery times are calculated from the date your cheque clears and may therefore differ from times indicated when you placed your order. For all orders we need to have your telephone number and any information that will assist delivery. It is advised to combine several items in one order rather than order items individually. We might be unable to combine orders placed separately.
We reserve the right to transfer orders to authorized distributors for order fulfillment.
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Payment methods
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We accept the following credit cards: Visa, MasterCard, American Express, Discovery and Diners or payment by PayPal. If you wish to make a wire transfer we will email you a Proforma invoice.
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Payment by telephone
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If you do not wish to complete your order as outlined above, please let us know and we will contact you as soon as possible.
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Condition of Ownership
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All goods remain the property of the company until receipt of payment in full. This provision does not affect transfer to the customer of all risks of loss or damage from the moment the goods leave our premises.
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Warranty
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The Curatron devices are warranted against material and manufacturing defects. This is a limited warranty provided to the original purchaser. Only authorized personnel are allowed to open the unit and/or cable for repair. Any unauthorized opening of the system voids the warranty according to the stringent repair rules for this type of equipment. The manufacturer declines all liability for equipment reliability and safety in the following events of modifications or repairs carried out by unauthorized personnel or use of parts other than specified in the manual or by the company. The Curatron systems carry the following warranties, which apply to material and manufacturing defects only: The Curatron units carry a 3-year warranty and accessories and applicators carry a limited warranty of 3 months. The information of the warranty and registration must be emailed to the manufacturer within 8 days from delivery date, in order to become effective. By emailing the warranty and registration information the customer declares acceptance of the warranty conditions. In the extremely rare case that a unit needs to be shipped to the factory for repair always obtain a return authorization with shipment instructions before shipping otherwise the company might reject such a shipment. Shipments and handling costs are covered by warranty during the first year. Warranty is only valid to the original owner and is not transferrable without prior approval in writing by the manufacturer.
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Intellectual Property
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All text, notes, illustrations and images reproduced on our websites are the copyright of the author and are protected by intellectual property law worldwide. In accordance with the provisions of Intellectual Property legislation any use of the materials of any of our websites is only permitted with the prior written authorization of the copyright owners and any use without is an infringement of the author's copyright and a violation of intellectual property rights. Curatron is a Trademark owned by our company. Use of the Trademark without prior written approval of Curatronic Ltd. is not allowed.
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Return Policy
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We do understand the challenges of returning a product to any vendor. At Curatronic we attempt to make the experience as comfortable and easy as we can. Please read the guidelines below so you can understand our policy. Our return policy only applies to customers in the USA and Canada, unless agreed differently before a purchase order has been placed. The 30 days return policy commences upon delivery of the order to the customer by the shipping company.
In cases that a discount was applied for a refurbished system the return policy does not apply. Refund payments will be made either to credit card used for original payment, bank transfer or through a PayPal payment link emailed to the customer according to the choice of the manufacturer.
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Curatron systems can be returned in like new condition within the first 30 days for a restocking fee of 20% of the total purchase price. Shipping and customs handling charges associated with the purchase will not be refunded and the customer will be responsible for all return shipping charges. No refund will be issued for damaged or marred goods returned. The restocking fee will cover the cost of the cleaning and disinfection of the mattress and pad + retesting and repacking of the system. Curatronic Ltd. may from time to time sell returned systems as refurbished products.
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No return will be accepted for credit unless it is in a 'like new condition' and is packed in its original packaging.
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Unauthorized Returns will be rejected.
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Smokers Take Note: Today many people will not tolerate the smell of smoke or even traces of the smell of smoke on any item. Smokers who return products must be aware that if we detect the smell of smoke on an item making it not re-sellable then no credit can be issued.
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Remember, it is your responsibility to re-pack the product properly and arrange for its return.
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